Client Service Agreement & Terms of Engagement
Effective Date: 3 July 2026
Terms & Conditions Summary - read this first
This summary highlights the most important information about working together. Full Terms & Conditions apply below, in addition to this overview.
1. What I Do
I provide professional career guidance, coaching, assessments, and written reports to help you explore education and career options and make informed decisions about your future.
Career guidance is a supportive and exploratory process. It is not about giving you one “perfect answer,” but helping you understand yourself and your options more clearly.
2. No Guaranteed Outcomes
Career guidance can support your decision-making, but it cannot guarantee specific outcomes such as:
job offers or employment
university or course acceptance
scholarships or internships
income level or career success
Your final decisions—and the outcomes that follow—are your responsibility.
3. Sessions & Bookings
Appointments are confirmed once booked and (where applicable) paid for.
Please give at least 24 hours’ notice if you need to cancel or reschedule. Late cancellations or missed appointments may be charged.
4. Payments
Fees are provided upfront or at the time of booking
Payment is required by the due date on your invoice
Work may be paused if payments are overdue
Packages must generally be used within 12 months
5. Working with Young People
When working with teenagers and young adults:
I aim to create a safe, supportive space for open conversation
Confidentiality is respected during coaching sessions
Parents/guardians may receive general updates or reports where appropriate
Personal or sensitive session details are usually not shared without consent
Exceptions apply only where there are serious safety concerns or legal requirements.
6. Privacy
Your personal information is handled in line with the Privacy Act 2020.
Information is only collected and used to provide career guidance services and manage your engagement with Bridge Career Consulting.
Sessions may not be recorded without the consent of all participants.
7. AI-Assisted Tools
I may use secure digital tools, including artificial intelligence (AI), to support research, drafting, and report preparation; together with using AI-assisted meeting summary tools to support accurate note-taking. Where these tools are used, participants will be informed.
All content is reviewed, edited, and professionally checked by me before it is shared with you.
No personal identifiers are used where reasonably practicable.
8. Career Reports
Reports and recommendations are based on:
our conversations
your self-assessment and reflections
career research and labour market information
professional career guidance expertise
Reports are intended to support reflection and decision-making - not to predict your future.
9. Your Role
Career guidance works best when you:
participate openly and honestly
reflect on your interests, strengths, and goals
explore options and do your own research
take ownership of your decisions and next steps
10. Intellectual Property
All materials provided (including reports, worksheets, and resources) are for your personal use only and may not be copied, shared, or used commercially without permission.
11. Changes & Legal Terms
Full Terms & Conditions apply and may be updated from time to time.
These Terms are governed by New Zealand law and do not limit your rights under the Consumer Guarantees Act 1993 or other applicable legislation.
12. Questions
If you’re unsure about anything in this summary or the full Terms, you’re welcome to contact:
Brigitte Bagg
Bridge Career Consulting
brigitte@bridgecareerconsulting.co.nz
www.bridgecareerconsulting.co.nz
1. Welcome
Thank you for choosing Bridge Career Consulting.
Choosing a career pathway is one of the most important decisions many people will make. Whether you are exploring study options, considering a career change, returning to work, or helping a young person navigate their future, my goal is to provide a supportive, professional and evidence-informed service that helps you move forward with greater confidence and clarity.
Career development is not about finding one "perfect" career. It is an ongoing process of understanding yourself, exploring opportunities, making informed decisions and adapting as your interests, values and circumstances evolve.
This Client Service Agreement explains how we will work together, what you can expect from Bridge Career Consulting, and what is expected of you as a client. It is designed to ensure we have a shared understanding from the beginning of our work together.
By booking an appointment, purchasing a service or engaging Bridge Career Consulting, you acknowledge that you have read and accepted these Terms of Engagement.
2. About Bridge Career Consulting
Bridge Career Consulting is an independent New Zealand career guidance practice owned and operated by Brigitte Bagg.
Our services are designed to help individuals make informed education, study and career decisions through personalised guidance, coaching and practical resources.
Services may include:
Individual career coaching
Career guidance for secondary school students
Career guidance for tertiary students
Career guidance for adults and career changers
Career assessments and interpretation
Career exploration and planning
Study and training pathway advice
Subject selection guidance
Career reports and personalised recommendations
Employability coaching
CV and LinkedIn advice
Workshops, presentations and group programmes
Career resources and digital learning materials
Services may be delivered:
in person
online via video conferencing
by telephone
through written reports and digital resources
via workshops or group programmes.
3. Our Professional Commitment
Bridge Career Consulting is committed to providing services that are:
Professional
Ethical
Respectful
Evidence-informed
Client-centred
Inclusive
Confidential
Practical and personalised
Every client is unique. Recommendations are tailored to the information available at the time of service and are intended to support informed decision-making rather than prescribe a single "right" pathway.
Where appropriate, recommendations may draw on recognised career development theory, labour market information, education pathways, psychometric or career assessment tools, coaching techniques and professional experience.
4. Purpose of this Agreement
This Agreement is intended to:
explain the services provided by Bridge Career Consulting
outline our mutual responsibilities
provide clarity around bookings, payments and cancellations
explain confidentiality and privacy obligations
describe how reports and recommendations are prepared
explain the appropriate use of artificial intelligence (AI) within our services
protect the interests of both clients and Bridge Career Consulting.
Nothing in this Agreement limits any rights you may have under New Zealand law, including the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other legislation that cannot legally be excluded.
5. Definitions
In this Agreement, unless the context requires otherwise:
Agreement
means this Client Service Agreement and Terms of Engagement, together with any documents or policies referred to within it.
Bridge Career Consulting, we, us, or our
means Bridge Career Consulting, owned and operated by Brigitte Bagg.
Client
means the individual receiving career guidance or related services from Bridge Career Consulting.
Parent or Guardian
means the parent, legal guardian or authorised caregiver of a Client under the age of 18, or any person who engages our services on behalf of a young person.
Services
means any career guidance, coaching, assessments, workshops, reports, presentations, digital resources or related services provided by Bridge Career Consulting.
Session
means any scheduled coaching, career guidance or consultation appointment delivered in person or online.
Career Report
means any written report, recommendations, action plan or other personalised document prepared for a Client.
Package
means a group of services or sessions purchased together as a single offering.
Business Day
means Monday to Friday, excluding New Zealand public holidays.
Website
means the Bridge Career Consulting website and any associated online resources operated by us.
6. Who We Work With
Bridge Career Consulting provides services to a wide range of clients, including:
secondary school students
school leavers
tertiary students
graduates
young adults considering career change
parents seeking guidance for their children
schools, organisations and community groups.
Our services are tailored to the unique goals, circumstances and stage of life of each client.
7. Nature of Our Services
Bridge Career Consulting provides professional career development services designed to support informed decision-making.
Career development is a collaborative process. While we provide expert guidance, information and recommendations, the success of the process also depends on each client's willingness to engage, reflect, explore options and take action.
Our services may include:
career conversations and coaching
interpretation of career assessments
exploration of study and training pathways
labour market information
education and employment research
decision-making support
action planning
personalised written reports
practical resources and referrals to additional information where appropriate.
Career guidance is not psychological counselling, financial advice, legal advice, recruitment, educational admissions consulting or mental health treatment. Where appropriate, we may recommend that clients seek advice from other suitably qualified professionals.
8. Professional Scope of Practice
Bridge Career Consulting operates within the professional scope of a qualified career development practitioner.
Our role is to assist clients to:
better understand themselves
identify strengths, interests, values and motivations
explore suitable education and career options
understand labour market trends
evaluate opportunities
develop confidence in making informed career decisions.
We do not make decisions on behalf of clients, guarantee particular outcomes or recommend any pathway solely because it may lead to higher income, employment or academic success.
Career decisions should always take into account the client's own interests, values, circumstances, wellbeing and ongoing research.
9. Professional Standards
Bridge Career Consulting is committed to maintaining high professional and ethical standards.
We aim to:
provide accurate and up-to-date information wherever reasonably practicable
act honestly, respectfully and with integrity
communicate clearly and professionally
respect the dignity, diversity and aspirations of every client
maintain appropriate professional boundaries
continually update our professional knowledge and practice.
While we take reasonable care to ensure information is current, educational programmes, entry requirements, labour market conditions and employment opportunities may change without notice. Clients should verify important information directly with education providers, employers or relevant organisations before making significant decisions.
10. Bookings, Fees and Payment
10.1 Booking Services
Appointments may be booked through our website, by email, by telephone or by another method agreed between you and Bridge Career Consulting.
A booking is confirmed once we have accepted your appointment request and, where applicable, payment arrangements have been confirmed.
Some services may require payment before the appointment or commencement of work.
10.2 Fees
Current fees are published on our website or provided in an individual proposal or quotation.
All fees are quoted in New Zealand Dollars (NZD) unless otherwise stated. Fees are not subject to Goods and Services Tax (GST).
Bridge Career Consulting reserves the right to update pricing from time to time. Any fee changes will not affect services that have already been confirmed and booked.
10.3 Payment
Payment may be made by the payment methods advised at the time of booking or invoicing.
Invoices are payable by the due date shown on the invoice unless another arrangement has been agreed in writing.
For some services, including career reports, workshops or package bookings, payment may be required before work begins.
10.4 Packages
Where clients purchase a package of sessions or services:
packages are intended for use by the named client unless otherwise agreed in writing
unused sessions are not transferable to another person
package inclusions are outlined at the time of purchase
unless otherwise agreed, packages should be used within six (6) months of purchase.
If exceptional circumstances prevent completion within this timeframe, clients are encouraged to contact us to discuss available options.
10.5 Additional Services
Occasionally a client may request work that falls outside the original scope of the engagement.
Examples may include:
additional research
significant revisions to reports
extra coaching sessions
preparation of further documentation
presentations or workshops
customised resources.
Where additional fees apply, these will be discussed and agreed before the work is undertaken.
10.6 Overdue Accounts
If payment has not been received by the due date, we may:
issue a payment reminder
pause ongoing work until payment is received
postpone future appointments
require payment before further services are provided.
Where reasonable attempts to resolve an overdue account have been unsuccessful, Bridge Career Consulting reserves the right to recover outstanding amounts through appropriate debt recovery processes where permitted by New Zealand law.
Clients remain responsible for any outstanding fees incurred before services are suspended or ended.
11. Cancellations, Rescheduling and Refunds
We understand that unexpected situations arise and aim to manage appointment changes fairly and reasonably.
11.1 Client Cancellations
If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice wherever possible.
This allows the appointment to be offered to another client.
11.2 Late Cancellations
Appointments cancelled with less than 24 hours' notice or no-shows may be charged the full session fee.
However, we recognise that emergencies, illness and unforeseen events occur. Where appropriate, we may waive cancellation fees at our discretion.
11.3 Missed Appointments
If a client does not attend a scheduled appointment without prior notice, the appointment will generally be treated as a completed session and no refund will be provided.
11.4 Cancellations by Bridge Career Consulting
If we need to cancel or postpone an appointment due to illness, unforeseen circumstances or events outside our reasonable control, we will:
contact you as soon as practicable
arrange an alternative appointment at a mutually convenient time; or
where appropriate, provide a refund for any prepaid services that cannot reasonably be delivered.
11.5 Refunds
We aim to provide services of a high professional standard.
Refund requests will be considered on a case-by-case basis, taking into account:
the nature of the service purchased
work already completed
the reason for the request
our obligations under New Zealand consumer law.
Where work has already been substantially completed, including preparation of reports or personalised resources, a full refund may not be available.
Nothing in this Agreement limits your rights under the Consumer Guarantees Act 1993 or any other New Zealand legislation that cannot legally be excluded.
12. Workshops, Schools and Organisation Bookings
Separate quotations or service agreements may apply to schools, organisations and corporate clients.
Unless otherwise agreed, these Terms continue to apply in addition to any specific proposal or contract prepared for that engagement.
Where there is any inconsistency between this Agreement and a separately signed contract, the signed contract will take precedence for that engagement.
13. Working with Young People, Parents and Confidentiality
Bridge Career Consulting works with clients of all ages, including secondary school students and young adults. We recognise that career decisions are often a shared journey involving both the young person and their family.
Our aim is to create an environment where clients feel safe to explore ideas, ask questions and discuss their aspirations openly, while also encouraging appropriate involvement from parents or guardians.
The approach we take will depend on the age, maturity and individual circumstances of the client.
13.1 Our Approach
Career guidance works best when clients feel comfortable discussing their interests, strengths, concerns and uncertainties honestly.
For this reason, we encourage open and respectful conversations while maintaining appropriate professional boundaries.
Where appropriate, parents or guardians may be involved in parts of the career development process, including:
understanding career assessment results
discussing education or training pathways
reviewing career reports
participating in agreed family discussions
supporting implementation of agreed next steps.
Our goal is to work collaboratively with both the client and their family wherever this supports positive career development.
13.2 Confidentiality
Information shared during career guidance sessions will generally remain confidential.
This means we will not disclose personal information discussed during sessions to another person without the client's knowledge or consent, except where disclosure is required or permitted by law or is necessary to protect the safety or wellbeing of the client or another person.
Confidentiality helps create a trusting environment in which clients can explore ideas openly and honestly.
13.3 Parents and Guardians
Where a parent or guardian engages or pays for services on behalf of a young person, we recognise their important role in supporting the client's career development.
At the same time, payment for services does not automatically entitle a parent or guardian to receive a detailed account of everything discussed during individual coaching sessions.
Where appropriate, we will provide parents or guardians with:
an overview of the career development process
agreed goals and next steps
copies of career reports and resources prepared for the client (unless otherwise agreed)
practical ways to support the young person's career exploration.
Where sensitive personal matters arise during coaching, these will generally remain confidential unless the client agrees they may be shared or disclosure is otherwise required under this Agreement.
Our aim is to balance the young person's developing independence with the valuable support that parents and guardians provide.
13.4 Situations Where Confidentiality May Need to Be Broken
Although confidentiality is very important, there are limited situations where we may need to disclose information.
These include where we reasonably believe:
there is a serious risk to the safety or wellbeing of the client or another person
disclosure is required by law
disclosure is required by a court or other lawful authority
disclosure is necessary to prevent serious harm.
Where it is safe and appropriate to do so, we will endeavour to discuss any proposed disclosure with the client before information is shared.
13.5 Client Consent
By engaging our services, clients consent to Bridge Career Consulting collecting, using and storing information necessary to provide career guidance services.
Where appropriate, we may ask clients to provide written consent before:
communicating directly with schools or tertiary providers
liaising with other professionals involved in the client's career development
sharing reports with another person or organisation.
Clients may withdraw consent at any time, subject to our legal obligations.
13.6 Professional Boundaries
Bridge Career Consulting maintains appropriate professional boundaries in all client relationships.
Career guidance is a professional service focused on education, career development and decision-making.
While career conversations may occasionally include discussion of broader life circumstances, our services are not a substitute for counselling, psychotherapy, medical treatment or legal or financial advice.
Where we believe another professional service would better support a client's needs, we may recommend referral to an appropriately qualified practitioner.
13.7 Recording Sessions and AI Meeting Summaries
To protect the privacy of everyone involved, coaching and career guidance sessions must not be audio or video recorded, without the prior knowledge and consent of all participants.
Bridge Career Consulting may use secure meeting technologies, including AI-assisted meeting summary tools, to support accurate note-taking and the preparation of client records. Where these tools are used, participants will be advised before or at the commencement of the session.
AI-generated meeting summaries are reviewed by Bridge Career Consulting and may be incorporated into client records where appropriate. They are used solely to support the delivery of professional services and are managed in accordance with our privacy obligations.
13.8 Respectful Behaviour
Bridge Career Consulting is committed to providing a safe, inclusive and respectful environment for all clients.
We ask that clients, parents, guardians and other participants treat everyone involved with courtesy and respect.
We reserve the right to end a session or discontinue services where behaviour is abusive, threatening, discriminatory or otherwise inappropriate.
Where possible, we will first seek to resolve concerns through respectful communication.
14. Evidence-Informed Career Guidance, Professional Judgement and AI-Assisted Work
At Bridge Career Consulting, our recommendations are based on a combination of professional expertise, career development theory, current labour market information, education and training pathways, relevant research, and the unique circumstances of each client.
Career guidance is both an evidence-informed and person-centred process. While research and labour market trends provide valuable information, there is rarely one "correct" career choice or pathway. Career decisions are influenced by many factors, including a person's strengths, interests, values, goals, life experiences, wellbeing and changing opportunities.
Our role is to help clients make informed and confident decisions by presenting relevant information, encouraging thoughtful reflection and supporting exploration of realistic options.
14.1 Professional Judgement
Every recommendation provided by Bridge Career Consulting reflects professional judgement.
Recommendations are developed by considering information gathered through conversations, assessments, observations, client feedback and other information voluntarily provided during the career guidance process.
No recommendation is generated solely through automated systems or assessment results.
Professional judgement remains central to every report, recommendation and coaching conversation.
14.2 Use of Career Assessments
Where career assessment tools are used, they are intended to support self-awareness and exploration.
Assessment results should not be interpreted as predicting future success or determining a single "best" occupation.
Assessment outcomes are considered alongside each client's:
interests
strengths
values
skills
aspirations
life circumstances
personal preferences
career goals.
Career assessments are one source of information and should always be interpreted within the broader context of the client's unique situation.
14.3 AI-Assisted Research and Document Preparation
Bridge Career Consulting may use secure digital technologies, including artificial intelligence (AI), to assist with aspects of research, drafting, editing and document preparation.
AI is used as a professional support tool rather than as a decision-maker.
Where possible, and consistent with the needs of the service:
personal identifiers are removed before information is entered into AI systems
only the minimum information necessary is used
confidential information is handled with appropriate care
AI-generated content is reviewed, edited and verified before it is shared with clients.
AI is never relied upon as the sole basis for career recommendations.
14.4 Service Disclosure Statement
Career reports are prepared by Brigitte Bagg, a qualified career development practitioner.
Reports integrate information obtained through coaching conversations, career assessments, client reflections, research and any other information voluntarily provided by the client, parent or guardian.
Where AI-assisted tools are used, their purpose is to improve efficiency in research, drafting and document preparation. Every report is personally reviewed, refined and professionally validated by Brigitte Bagg before it is provided to the client.
Clients receive recommendations that reflect professional expertise and individual consideration rather than automated outputs.
14.5 Career Reports and Recommendations
Career reports are designed to support exploration, informed decision-making and future planning.
Recommendations are intended as a starting point for further consideration rather than a definitive answer.
Clients are encouraged to:
undertake their own research
investigate education providers and employment opportunities
consider changing labour market conditions
reflect on their own interests, values and goals
seek additional advice where appropriate before making significant education or career decisions.
Career pathways often evolve over time. Recommendations made at one point may change as clients gain experience, develop new interests or encounter new opportunities.
14.6 No Guarantee of Outcomes
While Bridge Career Consulting aims to provide high-quality professional guidance, we cannot guarantee specific outcomes.
We do not guarantee:
acceptance into educational programmes
employment or promotion
scholarships or internships
admission to restricted-entry courses
visa eligibility
professional registration
future income
career satisfaction or success.
Many factors influencing career outcomes are outside the control of both the client and Bridge Career Consulting.
Our commitment is to provide thoughtful, evidence-informed guidance that supports clients to make informed decisions and confidently navigate their own career journey.
15. Privacy, Information Security and Record Management
Bridge Career Consulting respects your privacy and is committed to protecting the personal information entrusted to us.
We collect, use, store and manage personal information in accordance with the Privacy Act 2020 and good professional practice.
Our Privacy Policy provides additional information about how we manage personal information and should be read alongside this Agreement.
15.1 Information We Collect
To provide our services effectively, we may collect information including:
your name and contact details
school, tertiary provider or employer (where relevant)
emergency contact details (where appropriate)
career history and education history
interests, strengths, values and aspirations
career assessment results
information you choose to share during coaching sessions
correspondence between parent / guardian, client and Bridge Career Consulting
appointment records, invoices and payment information.
We only collect information that is reasonably necessary to provide our services or to meet our legal and business obligations.
15.2 How We Use Your Information
Your information may be used to:
provide career guidance and coaching services
prepare personalised reports and recommendations
communicate with you about appointments and services
respond to enquiries
manage bookings and payments
improve our services
meet legal or professional obligations.
We will not sell your personal information to third parties.
15.3 Sharing Information
Your personal information will only be shared where:
you have given your consent
sharing is necessary to provide the services you have requested
disclosure is required or authorised by law
disclosure is necessary to help protect the safety or wellbeing of you or another person.
Examples may include sharing information with:
a parent or guardian (where appropriate and agreed)
a school or tertiary provider (with your consent)
another professional involved in your career development (with your consent)
trusted service providers who support the operation of our business, provided they are required to protect your information appropriately.
15.4 Protecting Your Information
Bridge Career Consulting takes reasonable steps to safeguard personal information against unauthorised access, loss, misuse or disclosure.
Depending on the nature of the information, this may include:
secure digital storage
password-protected devices and accounts
restricted access to client records
secure cloud-based business systems
regular review of information handling practices.
While we take reasonable precautions, no electronic system can guarantee absolute security. Clients should also take reasonable care when sending personal information electronically.
15.5 Email and Online Communication
Email and online communication are convenient but may not always be completely secure.
By communicating with Bridge Career Consulting electronically, you acknowledge that there are inherent risks associated with internet-based communication.
Please avoid sending highly sensitive personal information by unsecured email unless necessary.
15.6 Client Records
Bridge Career Consulting maintains records necessary to provide professional services and to meet legal, accounting and business obligations.
Records may include:
appointment notes
career assessments
reports
action plans
correspondence
invoices
administrative records.
Records are retained only for as long as reasonably necessary or as required by law, after which they will be securely destroyed or permanently deleted.
15.7 Accessing or Correcting Your Information
You may request access to the personal information we hold about you and ask us to correct any information you believe is inaccurate or incomplete.
Requests should be made in writing.
We will respond to requests in accordance with the Privacy Act 2020.
15.8 Website Information
Our website may collect limited technical information such as cookies, browser type and anonymous usage data to help improve website performance and user experience.
This information is generally not used to personally identify visitors.
Where third-party services are used (for example, website analytics or online booking platforms), those providers may collect information in accordance with their own privacy policies.
15.9 Questions or Privacy Concerns
If you have any questions about how your personal information is handled, or believe your privacy has not been respected, please contact Bridge Career Consulting in the first instance.
We are committed to working with clients to resolve privacy concerns promptly and fairly.
If a concern cannot be resolved, you may have the right to make a complaint to the New Zealand Privacy Commissioner.
15.10 Privacy Breach Notification
Bridge Career Consulting takes the protection of personal information seriously and takes reasonable steps to prevent loss, misuse, or unauthorised access to information.
In the unlikely event of a privacy breach, we will:
take immediate steps to contain and assess the breach
determine whether the breach is likely to cause serious harm
where required under the Privacy Act 2020, notify affected individuals as soon as practicable
notify the Office of the Privacy Commissioner if the breach is assessed as notifiable
take reasonable steps to reduce the risk of harm and prevent recurrence
We maintain internal processes to respond appropriately to any privacy incident in line with our obligations under New Zealand law.
16. Intellectual Property
All materials created and provided by Bridge Career Consulting remain the intellectual property of Bridge Career Consulting, unless otherwise stated.
This includes, but is not limited to:
career reports and written recommendations
worksheets, workbooks and exercises
assessments and interpretation materials
coaching frameworks and session structures
presentations and workshop materials
digital resources and downloadable content
website content, branding and written materials
16.1 Client Use
Clients are granted a personal, non-exclusive, non-transferable licence to use materials provided by Bridge Career Consulting for their own individual career development purposes.
This means you may:
use reports and resources for personal reflection and decision-making
share reports with a parent, guardian, or education provider where appropriate
print or store copies for personal use
16.2 Not Permitted
Without prior written permission from Bridge Career Consulting, clients may not:
copy, reproduce, or distribute materials for commercial purposes
share materials publicly (including online platforms or social media)
sell, license, or otherwise commercially exploit any materials
adapt or repurpose materials for use in other programmes, workshops or services
use Bridge Career Consulting materials as part of any competing service
16.3 Third-Party Use
Any use of Bridge Career Consulting materials by schools, organisations, or third parties requires prior written agreement.
17. Website Use
The Bridge Career Consulting website is provided for general information about our services.
While we aim to ensure information is accurate and up to date, we do not guarantee that all content will always be complete, current, or free from error.
Information on this website is not intended to replace personalised career guidance.
17.1 External Links
Our website may contain links to external websites or third-party resources.
These links are provided for convenience only. We do not control, endorse, or accept responsibility for the content, availability, or privacy practices of external websites.
18. Limitation of Liability
To the maximum extent permitted by New Zealand law, Bridge Career Consulting is not liable for any indirect, incidental, consequential or special loss or damage arising from the use of our website or services.
This includes, but is not limited to, loss of income, loss of opportunity, or decisions made based on career guidance provided.
Nothing in these Terms excludes or limits any rights you may have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other legislation that cannot legally be excluded.
19. Ending Our Agreement
Either you or Bridge Career Consulting may end our engagement at any time by providing reasonable notice.
Where possible, we will:
complete any agreed work already in progress, or
agree on an appropriate handover or closure of services
We may also end or pause services where:
fees remain unpaid after reasonable attempts to resolve the issue
there is repeated missed attendance or non-engagement
there is abusive, unsafe or inappropriate behaviour
it is no longer appropriate or practical to continue providing services
Where services are ended early, any unused prepaid services may be refunded at our discretion, taking into account work already completed.
20. Force Majeure
Bridge Career Consulting is not responsible for any delay or failure to perform services due to circumstances beyond our reasonable control.
This may include, for example:
illness or incapacity
technology or internet outages
natural disasters
power failures
government restrictions or emergency events
Where such events occur, we will make reasonable efforts to reschedule or provide alternative arrangements.
21. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our services, legal requirements, or business practices.
The most current version will always be available on our website.
Any updated Terms will apply to new bookings made after the updated version is published.
22. Governing Law
These Terms are governed by the laws of New Zealand.
Any disputes arising in connection with these Terms or our services will be subject to the exclusive jurisdiction of the New Zealand courts.
23. Contact Details
If you have any questions about these Terms & Conditions or our services, please contact:
Brigitte Bagg
Bridge Career Consulting
Email: brigitte@bridgecareerconsulting.co.nz
Website: www.bridgecareerconsulting.co.nz
24. Entire Agreement
These Terms, together with our Privacy Policy and any written proposal or invoice provided to you, form the entire agreement between you and Bridge Career Consulting in relation to the services provided.
They replace any prior discussions, communications or informal understandings relating to the same services.
By engaging as a Client / Payor in any of the career development services offered by Bridge Career Consulting, you agree to these terms and conditions.
Updated: 03 July 2026
